FAQs

What are your shipping options and delivery times?

Lunsem offers air, land, and sea freight options based on your location. Delivery times depend on the order volume, with smaller orders typically shipping within 1-2 days. For precise shipping times and options, please contact us with your specific requirements.

Can I customize my order?


Yes, Lunsem offer customization options for our smart film and smart glass products, including size, shape, color, and opacity. Please contact us with your specifications, and we will provide you with a quote and details on how to proceed.

Do you offer free samples?

Yes, Lunsem offers free samples of our smart film and smart glass products. To request a sample, please contact us with your specific requirements, and we will arrange for a sample to be sent to you.

What payment methods do you accept?

Paymen Methods : Production orders via T/T, sample orders via PayPal.

How do I place an order?

Clients can communicate with Lunsem sales team via  Email/Wechat/WhatsApp to discuss specific requirements, including product dimensions, specifications, and quantities. Lunsem team will assist you in confirming the order details and provide a quote and production timeline.

How can I contact customer support?

You can reach Lunsem customer support team via email at info@lunsem.com, WhatsApp/WeChat: 86-19898143950.

How can I track my order?

Once your order is shipped, you will receive a tracking number via email. You can use this number to track your shipment through our carrier’s website or contact us for assistance.

Do you provide technical support?

Yes, we offer technical support for our products. If you encounter any issues or need assistance with installation, operation, or troubleshooting, please contact our technical support team via email or phone. We are here to help ensure your products function as intended.

Do you offer warranties on your products?

Yes, we offer warranties for our products: 1 year for power supplies 3years for smart film & Smartglass, covering defects in materials and workmanship. For detailed warranty information, please refer to the product documentation or contact our support team.

Can I cut the electrodes of smart film myself?

We do not recommend cutting the electrodes of smart film yourself, as it can damage the film and affect its performance. We advise having a trained local distributor handle the cutting. Please refer to the provided video instructions for guidance or contact us for assistance.

How can smart glass and smart film be controlled? Can they be integrated with smart home systems?

Smart glass and smart film can be controlled in several ways, including wall switches, remote controls, or integration with smart home systems. When integrated with a smart home system, you can control the transparency and other features through mobile apps or voice commands using platforms like Google Assistant, Apple HomeKit, or Amazon Alexa.

Our products currently support the following smart home platforms and protocols:

  • Matter
  • Esupport Works with Everything
  • eWeLink
  • Works with Google Home
  • Works with Apple Home
  • Works with Alexa
  • Zigbee
  • Tuya

These versatile control options allow smart glass and smart film to seamlessly integrate into your smart home environment, providing convenience and flexibility.

What is the service life of smart film and smart glass?

Lunsem Smartfilm/Smartglass lifespan is 12 years+, Using them under good conditions can extend the lifespan.

What is the difference between sheet and roll materials for smart film?

Sheet Smart Film: Pre-cut panels with pre-installed electrodes, ready for immediate installation. These panels come in fixed sizes and can be directly applied to glass surfaces on-site without additional cutting. This type is typically purchased by contractors or skilled individuals.

Roll Smart Film: Supplied in large rolls, usually 50 meters long, requiring cutting and electrode installation at a local facility before use. This type is often purchased by distributors or local manufacturers who process and customize the film for installation and resale.

Can smart film/smart glass be customized in size?

Yes, both Lunsem's smart films and smart glass can be customized to meet specific customer needs, including size, shape and functional configuration. For smart films, you only need to provide the actual size or visible light size of the glass. For custom smart glass, we need you to provide details such as upper and lower groove depth, left and right groove depth, groove width, and visible light size of the glass.

How do I choose between smart film and smart glass?

When choosing between smart film and smart glass, consider the following factors:

  • Application: Smart glass is ideal for new constructions or major renovations, while smart film can be retrofitted onto existing glass surfaces.
  • Cost: Smart film is generally more cost-effective and easier to apply than smart glass.
  • Aesthetics: Smart glass offers a seamless, integrated appearance, while smart film can be applied to a variety of glass types.
  • Functionality: Both provide similar benefits, but smart glass may offer more advanced features and better long-term durability.
  • Installation: Smart film is easier and quicker to install, whereas smart glass may require professional installation.

Evaluate your specific needs, budget, and installation requirements to make the best choice.

What is smart film and smart glass ?

Smart film is a thin, flexible layer that can be applied to existing glass surfaces to change opacity when an electric current is applied. It provides similar functionality to smart glass but is generally more cost-effective and easier to retrofit.

Smart glass, also known as switchable glass, adjusts its transparency or tint based on electrical signals, light, or heat. It offers benefits like privacy, energy efficiency, and light control, making it suitable for windows and partitions in various applications.